Blocked Drain FAQs for Putney

A toilet that rises instead of flushing, or a floor waste pushing water back into the room. If anything is coming up rather than going down, treat it as urgent and ring straight away. We'll tell you honestly over the phone whether it needs someone now or can hold until morning.

Call (02) 9134 9067 and tell us what the drain is doing. We'll ask a few quick questions and book you in for a time that suits, often the same day. If it's easier to type the details, the form on our contact page works too.

Yes. Open 24 hours means the phone gets answered at 3am by someone who can actually do something about your drain, not a service taking messages for the morning. If the honest advice is that it can wait, we'll say so and save you the after-hours visit.

First we talk the symptoms through, because a good chunk of the diagnosis happens on the phone. Then a visit gets locked in. On arrival the plumber inspects before quoting, so you hear the cause and the cost before any work starts.

Pay by card or transfer when the job's finished and you've watched the water run away like it's meant to. The figure on the invoice is the one you approved at the start, so payment is the quick part of the visit.

Exactly what it says: if this is your first booking with us, $65 comes off the price you approve before work starts. It applies to any drain job, big or small. Just mention you're new to us when you call, so it's in the quote from the beginning.

That the price we give is one we're prepared to defend as fair value for the work described, and we're happy to walk you through how it's built. Ask about any line on the quote and you'll get a plain answer, not a shrug.

No. You get a fixed price before we start, and that's what lands on the invoice even if the job turns out uglier than expected. The only thing that changes a price is you asking us to quote extra work, and that gets agreed the same way first.

Putney falls away from its shale ridge to the river bays, so a hard downpour flushes silt and debris into the lowest pipes and pits. A line that's already half-restricted can't take that extra load. Autumn is the worst window, when leaves off the mature street trees ride the first big storm into the stormwater run.

As a rule, the pipes running from your house to the main are the owner's to look after. Past that connection point it's Sydney Water's side. Most blockages we attend sit on the private side, and if the camera shows yours doesn't, we'll say so plainly rather than sell you work that isn't yours to buy.

The blocks here are big, leafy and established, and many of the drains beneath them went in with the houses during the post-war build. Roots follow moisture, and old clay and earthenware joints seep just enough to draw them in. Once a root gets through a joint, it thickens into a net that catches everything that follows.

Putney and its neighbours are our regular run, not a once-a-month detour. We pass Cleves Park and its Bennelong memorial often enough to stop noticing it, which is what local actually looks like. Call from anywhere on the peninsula and the drive to you is a short one.

It covers our workmanship for the life of the repair. If something we fixed fails because of how we fixed it, the return visit costs nothing. It doesn't cover a brand-new blockage in a different stretch of pipe, and we'll always be straight with you about which one you're dealing with.

15+ years' experience, most of it on exactly the problems this side of Sydney serves up: roots in old joints, collapsed clay, flat runs that never drained well. The years matter less on easy clears and more when someone has to judge whether a pipe needs repair or just a clean.

We are. NSW plumbing Licence #292427C, full insurance behind it, and licensed across water and gas both. You can look the licence up with NSW Fair Trading yourself, and the same details sit in the footer of this site.

A small, owner-led team, with the director still out on the tools rather than parked behind a desk. Depending on the job you'll get the drain-and-sewer specialist or a maintenance plumber, and either way it's the same faces each visit, not a rotating cast of subbies.